Success Stories
Real stories of RV owners who got results with Liz’s help
Sharon and Jeff's Tuscany
Sharon and Jeff had given up on trying to get repairs for their brand new Tuscany motorhome. Since they paid over $400,000 for their RV, they expected it to be perfect. It turned out to be far from it. When they contacted the manufacturer, they were shocked to get the runaround. A year had gone by and they still had problems dating back to the day of purchase.
When Liz stepped in and contacted Thor on their behalf, the company sprung into action. They flew two techs down to Texas to Sharon and Jeff’s RV. They repaired the heated floor and a number of other issues.
Patrick and Bea's Momentum
Patrick and Bea were afraid to drive their toyhauler as it showed signs of being unsafe. They discovered that the frame on their Momentum fifth wheel toyhauler was compromised and even failing. They believe the frame on their RV to be defective. The manufacturer approved repairs at the dealership. But Patrick and Bea were not confident in the dealer’s ability to make such a complicated repair. They asked Grand Design to fix their RV at the factory, but their request was denied.
When Liz contacted Grand Design, the company agreed to transport the rig back to the factory to make the necessary frame repairs.
Paul and Dan's Tiffin
Paul and Dani were shocked by all of the problems with their brand new $800,000 motorhome. They were stunned to find a lack of quality control throughout. Even the hot and cold water was reversed at the faucets. They also noticed stress cracks in the fiberglass body of their motorhome. After driving it hundreds of miles to the factory for repairs, the problems continued. Their ceiling started leaking and then the side of their coach started to delaminate. They soon regretted their purchase and felt they were stuck with a lemon.
Liz contacted Tiffin Motorhomes and was able to advocate for a full refund.
Jim and Joann's Super C
Jim and Joann paid $250,000 for their Super C RV and was broken most of the time they owned it. Countless camping trips were interrupted due to breakdowns or repairs. The drivers side front jack was replaced four times yet the problems with it continued. There were also electrical issues. Then they became concerned about the structural integrity of the coach when parts of the drivers side started to shift. They were fed up to have put their life savings into something that just would not work as promised.
Liz contacted the manufacturer and was able to instigate a full refund for Jim and Joann.
Harley and Ramona's Alliance
Harley and Ramona purchased a new Alliance Toyhauler for $130,000. They were dismayed to be faced with serious issues including floor and wall separation and an outside wall began to buckle. Harley is a professional welder and licensed mechanic so he understood the severity of the problems. They drove across the country for Alliance to inspect their RV. When Alliance told them that all the problems were repairable, they were shocked. With Harley’s mechanical and welding knowledge, they felt their RV would never be right.
Liz contacted the manufacturer and was able to instigate a full refund for Harley and Ramona.
Jim and Janet's Winnebago
Jim and Janet were surprised to discover their brand new motorhome had a major factory defect. The roof had not been finished and the unit was left vulnerable to rain. Before they purchased it, it sat outside on the dealership lot for over a year. When the extent of the problem was finally discovered, they were told the manufacturer would fix everything, including replacing the exterior walls. With that much water intrusion, they doubted their $250,000 RV would ever function as promised.
Liz contacted the manufacturer several times before they agreed to buyback Jim and Janet’s RV and give them a full refund.
Robert's Camper Van
Robert purchased a $155,000 camper van so he could spend more time with his daughter. But then he discovered it had so many problems he couldn’t use it. The first time he went camping, he turned on the water pump and water flooded the back half of his camper. The second trip, something else broke, this time preventing him from using any of the water system. Later on, he had problems with the electrical system. His dealer ignored his calls. When he contacted the manufacturer, they refused to help.
Liz contacted the manufacturer and was able to instogate a full refund for Robert.
Molly's Travel Trailer
Molly had high hopes of living the RV dream. However, after she purchased her brand new $37,000 travel trailer, she quickly soured on RV life. In the short time she owned it, she was faced with endless problems and had to cut short or even cancel her camping reservations. Some of the (many) issues included a leak in the front window, a broken jack, and nonfunctioning furnace. The dealer instructed her to call the manufacturer. The manufacturer told her to call the dealer.
Liz contacted the dealer and was able to instigate a full refund for Molly.
Brian's Travel Trailer
Brian soon became frustrated with his dealer after he bought a brand new $34,000 travel trailer. He soon discovered that it had a multitude of issues that he felt should have been caught with a thorough PDI. Then it rained and water came in. There were also problems with fit and finish, and leaks both in the shower and at the kitchen sink. He dropped his camper off at the dealer for two months and couldn't believe that some items on his list were still not corrected.
Liz contacted the dealer and was able to instigate an RV exchange for a newer model.